For both your and our protection, we have some terms and conditions. When using this website or our services you agree to be bound by the current version of these terms and conditions, which may be updated from time to time. If you do not agree, then you must stop using the website immediately.
To use our website or services, you must be at least 18 years of age and, if outside the UK, an adult legally permitted to purchase and consume alcohol.
Products available on our website may be sold by us, or by of one of our partners. These products are subject to availability. Product prices and details may change without notice.
We and our partners make every effort to describe products in our shop as accurately as possible, however we are human and occasionally make mistakes. If we overcharge you then we will let you know and refund you any overpayment. If we undercharge you, we will ask you if you still want to proceed with the order at the correct price or would prefer to be refunded. If we have dispatched the order and you prefer to be refunded, then you need to return the order to us.
For various reasons we may sometimes need to refuse, restrict, amend or cancel orders. If this happens, we will let you know. If we have dispatched the order, we may need you to return part or all of the order to us. We will refund anything we owe you for the order, or the part of the order, that was affected.
When you register for an account, you must choose a unique strong password that cannot be easily guessed and must ensure its confidentiality. We will not be liable for any loss or damage where your password becomes known to a third party.
You are responsible for providing us with accurate and up-to-date information for all purchases made in our shop. We will not be liable for any loss or damage where you have not received a delivery because you have not provided us with accurate information. If you ask or allow the courier to deliver your order to a neighbour or a safe place, we are not responsible for it after it has been delivered there.
Many of our products are age restricted. You may not buy any such product from our shop if you are not old enough to lawfully purchase, consume and be sold that product. You also may not purchase age restricted products on behalf of someone not old enough to lawfully purchase, consume and be sold that product.
Delivery will only be made to the cardholder and we will not sell or deliver alcohol to persons under 18 years of age. We reserve the right to carry out any checks as may be necessary to verify your age and the age of the recipient. Acceptable proof of Photographic ID will be required on delivery of any alcoholic product by the driver (No ID = No Delivery) and delivery will not be made if the driver considers the person to be under influence of alcohol or drugs.
Only photographic ID with a hologram such as passport, driving licence or PASS card will be accepted as proof of ID.
We will do our best to ensure delivery is made within any advertised timescales. However, it should be expected that there may be occasions where delivery is delayed due to circumstances outside of our control, for example due to adverse weather, transport congestion or closures, customs checks, delays in the courier network, or breakages in transport. We accept no responsibility for any consequential loss where a delivery is delayed or missed, and any refund of shipping or other charges is at our discretion.
The nature of the products we sell is they are heavy and fragile. For this reason, accepting any returns beyond those afforded by statutory consumer rights are entirely at our discretion. Please contact us in advance to make arrangements for any returns to ensure we can accept them. Any refund of the cost of return shipping charges, or delivery fees, is also at our discretion except where required by consumer legislation. No refund will be made until the returned item(s) have been returned to us in accordance with this policy, and received complete and unsoiled in new, saleable condition. Refunds will only be made back to the original method of payment and will be made within 7 working days.
Under Section 149 of the Licencing Act 2003, it is an offence for an individual aged under 18 to buy or attempt to buy alcohol. It is also an offence to buy or attempt to buy alcohol on behalf of an individual aged under 18.
We reserve the right to refuse or terminate service to anyone for any reason at any time.
You may not use our site or products for any illegal or unauthorized purpose or solicit others to perform or participate in any unlawful acts. You must not attempt to circumvent any security feature.
We cannot guarantee the website, or our services, will be continuously available and error-free, nor that information we provide is accurate and up to date. Use of the website, services and products is at your own risk. We are not responsible for the accuracy, products or services of third parties we may link to.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or service without express written permission from us.
If you send us submissions (for example contest entries, creative ideas, suggestions, feedback or reviews), you agree that we can use those submissions without royalty and may edit, copy, publish, distribute and translate them. Submissions must not violate the right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right, or be libellous, abusive or obscene.
Orchard Explorers Club Ltd is based in England at 13 The Sidings, Downton, Salisbury SP5 3QZ. These Terms and Conditions and the use of our site shall be governed by and construed in accordance with the laws of England and Wales.